Deliveries & Returns

Our delivery policy

StyleDiva.co.za delivers free of charge within South Africa for orders over R300, depending on where you live, to your home, work address or post office counter; it's your choice. We do not ship to PO Boxes. The delivery address will be the delivery address you enter on checkout.

Orders over R300 to South African to main city centres are free, and R40 delivery charge to regional centres.

Orders under R300 to South African main city centres attract a R40 delivery charge and R60 to regional centres.

Orders placed before 3pm will be shipped same business day, orders placed after 3pm will be shipped next business day.

StyleDiva will deliver within 24-48 hours to South African main city centres and 48-72 hours  to regional towns and areas. Deliveries to remote areas are delivered weekly. Deliveries to extremely remote areas will attract a surcharge and may take longer. Deliveries outside of South Africa may take longer depending on the destination.

Please contact the customer careline on 087 075 0827 or email [email protected] should you have any queries.

International Orders

StyleDiva currently accepts orders from Botswana, Namibia, Zambia and Zimbabwe. Delivery can take up to 10 days for international orders.

Deliveries to Namibia and Botswana incur a R99 delivery charge, and deliveries to Zambia and Zimbabwe incur a R199 delivery charge

Nobody is home to receive the delivery

If the courier attempts to deliver to your designated address and nobody is present to accept the delivery, the courier will leave a note to indicate that there was an attempted delivery and SMS you to arrange a designated time for 2nd delivery attempt.

The courier will attempt a 2nd delivery and if no one is present to accept the 2nd delivery attempt, you will be required to call Customer Care on 087 075 0827 or email [email protected] to arrange a 3rd delivery. If you don't contact StyleDiva within 5 working days of the 2nd delivery attempt, the delivery will be returned to StyleDiva. Customer care will then contact you to arrange a 3rd delivery attempt at your cost or you may elect to receive a refund. StyleDiva reserves the right to refund an undelivered order at our discretion.

Your delivery is late

You are entitled to cancel your order within 7 days if your order does not arrive within the delivery period as set out in the StyleDiva terms and conditions. The ordered products must be returned unused, in original packaging, including all labels.

Please contact the StyleDiva customer care line on 087 075 0827 or email [email protected] so that we can arrange collection and process the refund. A refund will be credited to the card used during checkout once the returned goods have been checked.

Your order is lost

Please contact customer care on 087 075 0827 or email [email protected] in the event your delivery was late or  has not arrived after a further 7 days. If the parcel is found, it will be sent to the delivery address.

If the parcel is not found, StyleDiva customer care will contact you to arrange a refund of the order value to the card used during checkout.

Your order is delivered

Your order is considered delivered once the parcel is handed to an individual at the designated delivery address or you are advised that the parcel is awaiting collection at the post office.

Your order is damaged or tampered with

The person receiving the parcel has the right to refuse to accept the parcel if it looks like the parcel has been opened, damaged or tampered with in any way. Please contact the StyleDiva customer care line on 087 075 0827 or email [email protected] within 3 days of rejecting the delivery so that we can process the refund or exchange at your discretion.

A refund will be credited to the card used during checkout once the returned delivery has been checked.

Your order is out of stock

In the event that an product you have ordered is temporarily out of stock, StyleDiva will advise you of the expected delay in delivery time. You may then either agree to the longer delivery period, substitute another product or receive a refund for your order.

If you have ordered an product that is no longer available, StyleDiva will advise you of this and you may substitute another product or receive a refund for your order.

You received the incorrect product

If you receive the incorrect product in the delivery please do not cut, use or wear the product and leave the product in its original packaging. Please contact the StyleDiva customer care line on 087 075 0827 or email [email protected] within 7 days or receiving the delivery so that we can arrange collection and process the refund or exchange at your discretion. Collection of the return will be at StyleDiva's cost.

A refund will be credited to the card used during checkout once the returned goods have been checked.

You want to return or exchange a product

If upon receiving your delivery, you are immediately unsatisfied with your purchase for any reason, and wish to exchange or return the product for a refund, please do not cut, use or wear the product and leave the product in its original packaging. Please contact the StyleDiva customer care line on 087 075 0827 or email [email protected] within 14 days of receiving the delivery so that we can arrange collection and process the refund or exchange at your discretion.

Due to the hygienic nature of our products, weaves, add-ons or braids that have been wholly or partially used cannot be returned or exchanged. Wigs that have been worn, lace folded back or lace cut cannot be returned or exchanged. Sale products may not be returned or exchanged unless defective or incorrectly supplied.

Once we have received and checked the returned products to ensure it meets the above criteria, we will refund you the product price onto the card used during checkout. Returns for products not defective, damaged or incorrectly supplied will attract a return delivery charge of R40 for main city centres and R60 for regional areas.

A refund will be credited to the card used during checkout once the returned goods have been checked.

Please contact the StyleDiva customer care line on 087 075 0827 or email [email protected] if you would like to know whether your return will attract a return delivery charge and what it will be.

Warranties

Due to the consumable nature, stylist installation and care requirements of our products, StyleDiva does not warranty any products once the product has been worn, used, cut or coloured. Should you not be satisfied with any purchased product, please place it back in the packaging immediately before using.