SASSA Contact Centers

National Contact Information

• SASSA Toll-Free Number: 0800 60 10 11
• Operating Hours: Monday to Friday, 8:00 AM - 4:00 PM
• Email: [email protected]
• Fraud Hotline: 0800 62 62 08
• Website: www.sassa.gov.za

Provincial Office - East London

Address: Tyamzashe Building, 34 Oxford Street, East London, 5201

Phone: 043 701 3100 / 043 701 3200

Fax: 043 743 6574

Email: [email protected]

Port Elizabeth (Gqeberha) Office

Address: SASSA House, 26 Westbourne Road, Central, Port Elizabeth, 6001

Phone: 041 506 5000

Fax: 041 506 5099

Mthatha Office

Address: Owen Street, Mthatha, 5100

Phone: 047 502 4300

Fax: 047 531 3412

Queenstown Office

Address: Corner Ebden & Robinson Street, Queenstown, 5320

Phone: 045 807 5300

Provincial Office - Bloemfontein

Address: 116 Henry Street, Bloemfontein, 9301

Phone: 051 505 4600 / 051 505 4700

Fax: 051 447 9589

Email: [email protected]

Welkom Office

Address: Corner Stateway & Tulbagh Road, Welkom, 9460

Phone: 057 391 4000

Kroonstad Office

Address: 54 Cross Street, Kroonstad, 9500

Phone: 056 216 9200

Provincial Office - Johannesburg

Address: Block A, Fedlife Forum Building, 134 Grayston Drive, Sandown, 2196

Phone: 011 241 9000 / 011 241 9100

Fax: 011 883 8654

Email: [email protected]

Pretoria Regional Office

Address: ABSA Towers East, 170 Lunnon Street, Pretoria, 0002

Phone: 012 324 5000

Fax: 012 323 8109

Soweto Office

Address: 7494 Chris Hani Road, Soweto, 1818

Phone: 011 938 5700

Tembisa Office

Address: Rabasotho Road, Tembisa, 1632

Phone: 011 923 5000

Vereeniging Office

Address: Corner Voortrekker & Leslie Street, Vereeniging, 1930

Phone: 016 430 3000

Provincial Office - Durban

Address: 267 Anton Lembede Street (Smith Street), Durban, 4001

Phone: 031 366 8000 / 031 366 8100

Fax: 031 305 5995

Email: [email protected]

Pietermaritzburg Office

Address: 237 Pietermaritz Street, Pietermaritzburg, 3201

Phone: 033 264 6000

Fax: 033 342 7851

Newcastle Office

Address: 60 Murchison Street, Newcastle, 2940

Phone: 034 328 7000

Richards Bay Office

Address: 3 Kruger Street, Richards Bay, 3900

Phone: 035 797 7000

Provincial Office - Polokwane

Address: 68 Biccard Street, Polokwane, 0699

Phone: 015 230 3000 / 015 230 3100

Fax: 015 297 3493

Email: [email protected]

Thohoyandou Office

Address: Venda Building, Thohoyandou, 0950

Phone: 015 963 1000

Giyani Office

Address: Main Road, Giyani, 0826

Phone: 015 812 1000

Provincial Office - Mbombela (Nelspruit)

Address: 7 Brown Street, Mbombela, 1200

Phone: 013 756 6000 / 013 756 6100

Fax: 013 753 2519

Email: [email protected]

Witbank Office

Address: 35 Mandela Street, eMalahleni (Witbank), 1035

Phone: 013 690 8000

Ermelo Office

Address: Kerk Street, Ermelo, 2350

Phone: 017 819 1000

Provincial Office - Kimberley

Address: Corner Knight & Stead Street, Kimberley, 8301

Phone: 053 838 4000 / 053 838 4100

Fax: 053 833 1019

Email: [email protected]

Upington Office

Address: 18 Mark Street, Upington, 8800

Phone: 054 338 0000

De Aar Office

Address: 43 Delarey Street, De Aar, 7000

Phone: 053 631 1000

Provincial Office - Mahikeng

Address: Provident House, Corner Nelson Mandela & Sekame Road, Mahikeng, 2745

Phone: 018 381 4000 / 018 381 4100

Fax: 018 381 4300

Email: [email protected]

Rustenburg Office

Address: Corner Beyers Naude & Nelson Mandela Drive, Rustenburg, 0299

Phone: 014 590 4000

Klerksdorp Office

Address: Corner OR Tambo & Margaretha Prinsloo Street, Klerksdorp, 2571

Phone: 018 464 8000

Provincial Office - Cape Town

Address: Golden Acre Building, Adderley Street, Cape Town, 8001

Phone: 021 469 4000 / 021 469 4100

Fax: 021 465 5904

Email: [email protected]

Mitchells Plain Office

Address: Westgate Mall, AZ Berman Drive, Mitchells Plain, 7785

Phone: 021 370 4000

George Office

Address: 133 York Street, George, 6530

Phone: 044 805 5000

Worcester Office

Address: 92 High Street, Worcester, 6850

Phone: 023 348 6000

Mobile Units and Outreach Services

SASSA operates mobile service points and conducts regular outreach programs in rural and remote areas. These services bring SASSA closer to communities with limited access to permanent offices.

To find out about mobile service schedules in your area:

• Contact your provincial SASSA office
• Check with your local municipality
• Visit community notice boards
• Call the SASSA toll-free number: 0800 60 10 11

Standard Operating Hours

• Monday to Friday: 8:00 AM - 4:00 PM
• Saturdays, Sundays & Public Holidays: Closed
• Lunch Break: Most offices have staff available throughout the day, but service may be slower between 1:00 PM - 2:00 PM

Public Holidays (Offices Closed)

• New Year's Day (1 January)
• Human Rights Day (21 March)
• Good Friday (varies)
• Family Day (varies)
• Freedom Day (27 April)
• Workers' Day (1 May)
• Youth Day (16 June)
• National Women's Day (9 August)
• Heritage Day (24 September)
• Day of Reconciliation (16 December)
• Christmas Day (25 December)
• Day of Goodwill (26 December)

Required Documents for Office Visits

• Always Required:
  • Valid South African ID document (13-digit bar-coded ID)
  • Any previous correspondence from SASSA
  • Application reference number (if you have one)
• For Applications:
  • Proof of residence (utility bill or affidavit)
  • Bank account details (statement or bank letter)
  • Grant-specific documents (see how to apply page)
• For Updates:
  • Supporting documents for the change you're making
  • Completed update forms

Make Your Visit More Efficient

• Arrive Early: Offices can be busy, especially at month-end. Arrive early for shorter wait times
• Bring Original Documents: Always bring originals, not just copies
• Have Copies Made: SASSA will make copies; you keep your originals
• Know Your Grant Type: Be clear about which grant you need assistance with
• Bring a Pen: You may need to complete forms
• Ask Questions: Don't hesitate to ask for clarification
• Get a Receipt: Always get a receipt or reference number for your visit
• Note the Official's Name: Record who assisted you for follow-up purposes
• Be Patient: SASSA staff assist many people daily; courtesy is appreciated

Other Ways to Reach SASSA

• Online Status Check: Check your SRD application status online
• Email Inquiries: Send detailed queries to [email protected]
• Social Media: Follow SASSA on official social media channels for updates
• Postal Mail: Write to your provincial office for formal correspondence
• SMS Updates: SASSA sends SMS notifications to registered numbers

Services for People with Disabilities

SASSA is committed to providing accessible services:

• Wheelchair accessible facilities at most offices
• Designated parking for people with disabilities
• Priority queue service for elderly and disabled persons
• Sign language interpreters available (by appointment)
• Home visits for housebound beneficiaries (contact your local office)
• Forms available in Braille (by request)
• Assistance with form completion for those who need it

Important Notice

• Verify Office Information: Office locations and phone numbers may change. Call ahead to confirm before traveling long distances
• All Services Are Free: Never pay anyone for SASSA services or to help you at a SASSA office
• Report Fraud: If anyone asks for payment, report it to the SASSA Fraud Hotline: 0800 62 62 08
• Official Communications: SASSA only communicates through official channels. Be wary of scam messages or calls