Privacy Policy

Last Updated: June 4, 2026

1. Introduction

Welcome to our SASSA information portal. We are committed to protecting your privacy and personal information in compliance with South Africa's Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our website
• Subscribe to our newsletter
• Contact us via our contact forms
• Participate in surveys or promotions

This information may include: name, email address, phone number, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Date and time of visits

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Send you newsletters and updates (with your consent)
• Respond to your inquiries and provide customer support
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. For detailed information about cookies we use, please refer to our Cookie Policy.

5. Third-Party Services

We may employ third-party companies and services to facilitate our website, including:

• Google Analytics: To analyze website traffic and usage patterns
• Email service providers: To send newsletters and communications
• Hosting providers: To host our website and data

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights:

• Right to access: You can request copies of your personal information
• Right to correction: You can request correction of inaccurate personal information
• Right to deletion: You can request deletion of your personal information
• Right to object: You can object to processing of your personal information
• Right to restrict processing: You can request restriction on processing
• Right to data portability: You can request transfer of your data

To exercise any of these rights, please contact us using the information provided below.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Links to Other Websites

Our website may contain links to third-party websites, including the official SASSA website. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us at:

• Email: [email protected]
• Website: Contact Us Form